Privacy policy

Underdogs SC takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us about your information. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who we are

Underdogs SC is an Australian-based online strength and conditioning coaching service. We deliver individual programs, coaching check-ins, and video review to clients wherever they train, and we are the entity responsible for handling your personal information.

Contact: hello@underdogssc.com

2. Information we collect

When you enquire, apply, or train with us, we may collect:

• Your name, email, and phone number
• The coaching option you are interested in
• Your training experience and history
• Notes you choose to send through the contact form or by email

If you become a coaching client, we may also collect:

• Health information you choose to share: injuries, surgeries, medical conditions, pregnancy, medications, and limitations
• Your program, check-in, and logging history
• Performance data you log or send us: lifts, times, scores, and training videos
• Billing details: through our payment processor (we do not store full card numbers)

We may also collect basic website usage information, such as pages visited, device and browser type, general location (city-level), and referral source.

3. Sensitive information

Health information is treated as sensitive personal information under the Privacy Act. We collect it only with your consent and only to the extent necessary to coach you safely.

You can decline to share any specific health information, but doing so may limit our ability to program safely around your needs.

4. How we collect information

We collect information when you:

• Submit the contact form on this website
• Apply for or purchase coaching
• Email or message us
• Log sessions or send training videos through the coaching app
• Use this website

5. Why we collect information

We use your information to:

• Reply to your enquiry
• Point you at the coaching option that fits where you're at
• Manage your coaching subscription, program, and check-ins
• Coach you safely around injuries, limitations, and health conditions
• Review your training videos and track your progress across blocks
• Process payments and keep billing records
• Respond to questions and provide ongoing support
• Send occasional updates about Underdogs SC if you opt in

6. Photos, video, and social media

Wins get shared. With your permission, we may use training footage you send us, your results, or photos from client meets and events on our website and social media (@underdogs.sc). We will not feature you in identifiable content without your explicit consent, and you can withdraw consent at any time.

7. Who we share information with

We do not sell your personal information. We share it only with trusted service providers needed to run the coaching service, including:

• Our coaching and programming app
• Payment processing
• Email and scheduling tools
• Website hosting and analytics

These providers are bound by their own privacy policies and only handle information necessary for the function they perform.

We may also disclose information if required by law, to enforce our terms, to respond to a safety concern, or to protect rights, property, or safety.

8. Storage and security

We take reasonable steps to keep your information safe, including access controls, encryption in transit, and limiting who can view sensitive health information.

No online service can be guaranteed completely secure. If a breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.

9. Overseas processing

Some of our service providers (for example payments, email, and hosting) may store or process information outside Australia. Where this happens, we take reasonable steps to use trusted providers with appropriate privacy and security commitments.

10. How long we keep information

We keep your information for as long as needed to deliver the service, manage billing, meet legal or tax record-keeping requirements, and respond to disputes. Australian tax and business records are typically retained for at least 5 years.

You can ask us to delete information that is no longer required for those purposes. Contact us using the details below.

11. Accessing or correcting your information

You can ask us:

• What personal information we hold about you
• To correct information that is wrong or out of date
• To delete information that is no longer required
• To opt out of marketing communications

Email hello@underdogssc.com and we'll respond within a reasonable time.

12. Cookies and tracking

This website may use cookies or similar tools to understand basic site usage and improve the experience. You can control cookies through your browser settings. Turning off cookies may affect how parts of the site work.

13. Payments

Payments are handled by our payment processor. Card details are handled directly by the processor and never stored on our systems. The processor's privacy and security practices are governed by their own policies.

14. Marketing

We may occasionally send email updates about coaching options, programs, or client events. You can unsubscribe at any time using the link in any such email or by emailing us.

15. Under 18

Underdogs SC services are intended for adults. We do not knowingly collect personal information from anyone under 18 without a parent or legal guardian's involvement and consent.

16. Complaints

If you have a privacy concern, please contact us first and we'll work to resolve it. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

17. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.

18. Contact

For privacy questions or requests: hello@underdogssc.com.